Shipping and Returns Rates
Shipping and Returns Rates
Shipping costs in Italy are FREE for orders over € 99.00
Shipping to Italy for orders under €99.00 the cost is €6.56
Abroad, costs vary based on the destination:
Zone 1: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal, Spain.
Shipping costs: €15.00
Zone 2: Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Lithuania, Poland, Romania, Slovakia, Slovenia.
Shipping costs: €17.00
Zone 3: Gibraltar, Iceland, Liechtenstein, Norway, Sweden.
Shipping costs: €19.00
Zone 4: Albania, Bosnia, Croatia, Macedonia, Moldova, Montenegro, Turkey
Shipping costs: €29.00
Zone 5: United Kindom
Shipping costs: €30.00
Zone 6: USA
Shipping costs: €35.00
Zone 7: United Arab Emirates, Jordan, Israel, Lebanon
Shipping costs: €38.00
Zone 8: Australia
Shipping costs: €45.00
Shipping costs do not include customs duties , if your country is subject to them. Therefore, the customs clearance fee will be entirely at your expense.
DELIVERY TIMES
ITALY: For orders placed from Sunday to Thursday before 2:00 pm, delivery times are 24/72 working hours, for orders after this time from Thursday to Saturday they can vary from 48/72 working hours. (during the sales period these times can be subject to slight delays)
Zone 1 - 2 - 3 - 4: Delivery times may vary from 5 to 15 days
Zone 5- 6- 7- 8: Delivery times may vary from 10 to 20 days
RETURNS
Returns for Italy for orders with free shipping are always free!!!
NB For orders placed during the seasonal sales or promotion period, returns are subject to payment at the same cost of €6.56 which will be retained when refunding the order.
For other countries, standard shipping costs will apply (see shipping costs section)
Change size and/or model:
If the item is the wrong size or you want to replace it with another you can safely ask for the replacement, this is free only for the first time (For goods purchased during the seasonal sales period this service is paid and the cost is € 6.56).
If after the change of size and/or model it does not meet your expectations, the return will be made by charging you the shipping costs which for all of Italy are €6.56 by coming to collect it comfortably where you want or alternatively you will take care of the shipping without you being charged any cost by us.
NB Each exchange and/or refund will be made once we receive the goods physically and after checking to verify that the item has not been used or damaged. We invite you to never use the purchased item if you are not sure you will keep it.
To return, simply send an email to: malori.europa@gmail.com with the order number and reason for the return. The return must always be made with the original box otherwise it will not be possible to do it. You have 15 days from receiving the order to exchange the items for others of a different size or request a refund.