Shipping and Returns Rates
Shipping and Returns Rates
Shipping costs in Italy are FREE for orders over €99.00
Abroad the costs differ based on the destination:
Zone 1: Austria, Belgium, Bulgaria, Ciprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Lituan, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Transport costs: €40.00
Zone 2: Albania, Andorra, Belarus, Bosnia, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine.
Transport costs: €60.00
Zone 3: Rest of the World
Transport costs: €80.00
Shipping costs do not include customs duties if your country is subject to them. Therefore the customs clearance fee will be entirely your responsibility.
DELIVERY TIME
For orders placed from Sunday to Thursday before 2.00 pm, delivery times are 24/72 working hours, for orders after this time from Thursday to Saturday they can vary from 48/72 working hours.
Zone 1 -2 -3 Delivery times can vary from 5 to 10 days
RETURNS
Returns for Italy for orders with free shipping are always free!!!
NB For orders placed during seasonal sales or promotions, returns are subject to a fee of €8.00.
For other countries standard shipping costs will apply (see shipping costs section)
Change size and/or model:
If the item is the wrong size or you want to replace it with another you can easily ask for a replacement, this is free only for the first time (For goods purchased during the seasonal sales period this service is paid and the cost is €8.00).
If after changing the size and/or model it does not meet your expectations, the return will be carried out by charging you the shipping costs which for all of Italy are €8.00 by coming and picking it up conveniently wherever you want or alternatively you will take care of the shipping without having to you will not be charged any costs by us.
NB Any exchange and/or refund will be made once we physically receive the goods together with the receipt that you will find inside the box and after a check to verify that the item has not been used or damaged. We invite you to never use the purchased item if you are not sure how to keep it.
To return, simply send an email to: malori.europa@gmail.com with the order number and reason for the return. You have 15 days from receipt of the order to exchange the items for others of a different size or request a refund.
For exchanges or returns it is necessary that the receipt which is always found in the package received is also sent together with the footwear.